(346) 471-5200

Patient Rights

Client Rights & Information

We are committed to transparency, client rights, and ethical care. The information below explains how you can access your records, contact our licensing authority, and file a complaint if needed.

Requesting Your Health Care Records

You have the right to access and obtain a copy of your health care records in accordance with applicable laws.

To request your records:

  • Submit a written request via email, mail, or in person, or complete the request form on this page to initiate the verification process.
  • Provide your full name, date of birth, and specify the records requested. A completed Release of Information form is required.
  • Present a valid form of identification.

In Texas, under the HIPAA Privacy Rule requests are typically responded to within 30 business days of the request.

Reasonable fees may apply for copying, mailing, or electronic records, as permitted by law.

If you have questions about your request, please contact our office directly.

Licensing & Disciplinary Authority

Licensed Professional Counselors (LPCs) in Texas are regulated by the Texas Behavioral Health Executive Council.

Filing a Consumer Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint under Texas Health and Safety Code §181.103.

State & Federal Privacy Complaints:

Billing & Insurance Complaints:

Questions?

If you need assistance understanding your rights or completing any of the steps above, please contact our office.

Diverse Behavioral Health Group, PLLC – Kimm M. Perez, Ph.D., LPA, LPC-S, LSOTP-S

Phone: (346) 471-5200  ·  Fax: (346) 474-0990  ·  Email: diversebhgrouppllc@outlook.com

You Don't Have to Keep Carrying Everything Alone...

Or pretend you're okay when you're not. Therapy is a space where you can finally be honest about what's been hard and begin figuring out how to move forward in a way that works for your life.